At Moon Logistics Services, your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency about how it is collected, used, and protected. This Privacy Policy outlines the practices and measures we undertake to respect your privacy rights when you interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, address, email, phone number, and other contact details provided during the registration, booking, or inquiry process.
Shipping Information: Details about shipments, including the sender’s and receiver’s names, addresses, and any relevant contents or instructions.
Payment Information: Credit or debit card details, billing addresses, and payment preferences used to process transactions.
Technical Information: Data such as IP addresses, browser type, operating systems, and usage statistics collected through website cookies to enhance user experience.
Communication Records: Emails, chats, and customer service communications may be stored for quality assurance or training purposes.
2. How We Use Your Information
We utilize your data for the following purposes:
To process and complete your shipping orders or service requests.
To provide customer support and respond to your inquiries promptly.
To send service-related updates, such as shipment tracking and delivery notifications.
To analyze user preferences and improve our website, app, and logistics services.
To comply with legal obligations and protect against fraudulent activities.
3. Sharing and Disclosure
We prioritize your privacy and only share your data under limited conditions:
Service Providers: Information may be shared with trusted partners such as payment processors, delivery partners, and IT service providers to ensure seamless service delivery.
Legal Requirements: If required by law or regulatory authorities, we may disclose your data for legal compliance or to protect rights and safety.
Business Transactions: In cases of mergers, acquisitions, or company restructuring, your data may be transferred to new management, with prior notification to you.
4. Data Security
We implement robust security measures to protect your information from unauthorized access or misuse:
Encrypted data storage and secure servers.
Multi-layer access control for sensitive information.
Regular audits and updates to our security systems.
While we take all reasonable precautions to secure your data, no system can guarantee absolute security.
5. Retention of Data
We retain personal data only for as long as necessary to fulfill its intended purpose or comply with legal requirements. When the information is no longer needed, it is securely deleted or anonymized.
6. Your Rights
As a valued customer, you have the following rights:
Access: Request access to the personal data we hold about you.
Correction: Request corrections or updates to your personal information.
Deletion: Request the removal of your data, subject to regulatory obligations.
Marketing Preferences: Opt-out of promotional emails or communications.
To exercise these rights, please contact us at [Insert Contact Information].
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve website functionality, customize content, and analyze usage. You can modify your browser settings to limit or block cookies, but this may impact your experience.
8. Changes to This Policy
Moon Logistics Services reserves the right to update this Privacy Policy as needed. Any changes will be communicated clearly on our website with a revised “Effective Date.”
9. Contact Information
If you have any questions or concerns regarding our Privacy Policy, please contact us at: