Welcome to Moon Logistic Services! We’ve compiled a list of frequently asked questions to help you better understand our services and how we can assist you. If you have additional inquiries, feel free to contact us!
We offer a comprehensive range of logistics solutions, including freight delivery via road, rail, sea, and air. Additionally, we provide warehousing, cargo insurance, online tracking, and 24/7 customer support.
Our headquarters is located in New Jersey, but we operate globally with a strong presence in major international markets.
You can contact us via phone, email, or our official website. Our customer support team is available 24/7 to assist you with any questions or requests.
You can easily request a quote through our website by entering shipment details like origin, destination, weight, and dimensions. Alternatively, our customer support team is happy to assist you.
We accept multiple payment methods, including major credit cards, debit cards, bank transfers, and online payment platforms for your convenience.
Our pricing is transparent, but additional charges may apply for services like customs clearance, special handling, or cargo insurance. We’ll provide a detailed breakdown with your quote.
You can track your shipment using the tracking number provided when your order is processed. Simply enter the tracking number on our website or app for real-time updates on your delivery status.
We handle a wide range of goods, including general cargo, perishable items, hazardous materials (following all safety regulations), and oversized shipments. Please contact our team to discuss specific requirements.
Delivery times vary depending on the mode of transportation and destination. For local deliveries, it typically takes 1-3 business days, while international shipments can take 5-10 business days. Expedited options are also available.
Yes! We offer flexible delivery options, including scheduled and same-day deliveries. Contact our team to arrange a time that works best for you.
Absolutely! We prioritize the security of your goods with advanced tracking systems, real-time monitoring, and secure handling protocols at every stage of transportation.
Yes, we provide comprehensive cargo insurance to protect your goods against loss, damage, or theft. Contact us for detailed information on coverage options.
Yes! Our dedicated team is available around the clock to assist with tracking, inquiries, or any issues you may encounter.
If you experience any issues, please contact our customer support team immediately. We will investigate and resolve the matter promptly.
How we can help you?
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